Self-Pay Revenue Management

2 min read

3 Resilient Revenue Cycle Processes

By Audrey Cooper on September 18, 2019 - 1:03 PM

Keeping track of employees is not an easy task. Management often spends a lot of time focusing on what employees are doing, where the "wasted" time is spent, and how to do things faster - making their company lean, mean, and ready for action. No management team sets out to micromanage their employees, but rather to understand where time is spent in order to improve efficiency, productivity, and communication. Emerald has developed a number of processes that are designed to do just that. These three processes have had significant impacts on our organization. 

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2 min read

Your patient statements may be delaying patient payment

By Emerald on August 26, 2019 - 3:01 PM

Paying for medical bills is a straightforward process, right? Although that may be the case when you're a seasoned member of the industry, it isn't an experience that translates to the rest of America. Just 60% of people feel comfortable paying their medical bills. Although the way patients pay their bills has evolved, it hasn't made life any easier for them. In a recent study that examined the consumer payment experience, surprising findings were made. By learning more about them, you can see how Emerald AR Systems could enhance patient communication for you.

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2 min read

Community Health-- Guide to Reputation Management

By Emerald on August 26, 2019 - 12:34 PM

Increasingly, people are turning to the internet and social media to find healthcare professionals when they need them. The visibility that sharing online has brought about makes maintaining a good reputation more difficult to attain and maintain. The medical industry has become more competitive, and reputation management is no longer optional for anyone in the industry.

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2 min read

Flexible Solutions Address the Problem of "Surprise Billing"

By Emerald on August 21, 2019 - 8:00 AM

Everyone loves surprises, right? Not when they're surprise out-of-network bills, which are more common than we'd like to think.

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2 min read

When to Hire A Collection Agency

By Emerald on August 20, 2019 - 11:46 AM

Like any business, medical practices need steady cash flow to be successful. By the time a claim goes to the insurance company and back, the patient might not even remember the services they received. Sometimes patients simply don’t consider paying their doctor as a priority. These issues result in the practice not having the money it needs to pay their staff’s salaries, their overhead charges, or for their supplies.

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2 min read

How to Collect  Patient Balances in your Medical Billing Department

By Emerald on August 9, 2019 - 7:42 PM

Debt collection is notoriously challenging, especially in the healthcare sector. There are ways to discourage late payments and improve payment rates, with practice, courage, and clear communication necessary to understand the issue and reduce associated problems.

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2 min read

Working to Stop Surprise Billing

By Emerald on August 8, 2019 - 8:00 AM

Surprise medical bills are big business. A recent survey suggests 57% of Americans have received a medical bill they expected their insurance to cover.

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2 min read

Washington Working with Healthcare to Eliminate Surprise Medical Billing

By Emerald on August 2, 2019 - 3:10 PM

Surprise medical bills have been the focus of many discussions in Washington over recent months. They refer to services billed when a patient uses out-of-network providers in the following scenarios:

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2 min read

Automated Processes Transform Healthcare Billing

By Audrey Cooper on May 6, 2019 - 10:00 AM

Have you been operating with an understaffed department? Are your 60-120-day buckets getting larger and larger? Do you have way too many manual processes? Were you nodding at any of these questions as you were reading them?  Adding more staff and manual processes are what I characterize as "band-aid" fixes -- great for clean-up projects, but not ideal as permanent solutions to a problem that will continue to rear its ugly head. 

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3 min read

3 Reasons Why Your Patient Notices Are Confusing

By Kaylee Gordon Riddle on April 11, 2019 - 3:06 PM

A patient notice is one of the most powerful communication tools in healthcare revenue. Without them, the patient wouldn't know how much to or when to pay. Unfortunately, 57% of patients are confused by their billing statements. The result of their confusion leads to payment delays and an increase patient call volume. 

Let's be real here.  Billing offices don't have time or the resources to manage more calls and they certainly don't want to wait longer to get paid. Emerald's research team decided to tackle the problem. We worked with industry experts to improve the patient statement. We compared multiple notice templates, analyzed patient calls and other concerns related to the statement.  When we finished our analysis, we narrowed our improvements to three main areas.  

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1 min read

Cause You Don’t Know What You Don’t Know: How to separate the payers from the non-payers

By Kaylee Gordon Riddle on April 9, 2019 - 4:25 PM

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2 min read

Gain by Giving up: What Outsourcing Can Give You for Free

By Kaylee Gordon Riddle on April 8, 2019 - 4:23 PM

We all love free things. But when we think of outsourcing, we typically think of letting go of a process or department; we don’t think of gaining anything. Fortunately, by outsourcing your medical billing and collections services with Emerald A/R Systems, your company can gain more than you ever thought, and for free! That’s right, Emerald A/R’s flat free pricing means all the company’s additional services are free. Let’s look at just a few freebies you can get when you outsource your billing and collections.

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