Self-Pay Revenue Management

2 min read

Flexible Solutions Address the Problem of "Surprise Billing"

By Emerald on August 21, 2019 - 8:00 AM

Everyone loves surprises, right? Not when they're surprise out-of-network bills, which are more common than we'd like to think.

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2 min read

When to Hire A Collection Agency

By Emerald on August 20, 2019 - 11:46 AM

Like any business, medical practices need steady cash flow to be successful. By the time a claim goes to the insurance company and back, the patient might not even remember the services they received. Sometimes patients simply don’t consider paying their doctor as a priority. These issues result in the practice not having the money it needs to pay their staff’s salaries, their overhead charges, or for their supplies.

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2 min read

How to Collect  Patient Balances in your Medical Billing Department

By Emerald on August 9, 2019 - 7:42 PM

Debt collection is notoriously challenging, especially in the healthcare sector. There are ways to discourage late payments and improve payment rates, with practice, courage, and clear communication necessary to understand the issue and reduce associated problems.

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2 min read

Working to Stop Surprise Billing

By Emerald on August 8, 2019 - 8:00 AM

Surprise medical bills are big business. A recent survey suggests 57% of Americans have received a medical bill they expected their insurance to cover.

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2 min read

Washington Working with Healthcare to Eliminate Surprise Medical Billing

By Emerald on August 2, 2019 - 3:10 PM

Surprise medical bills have been the focus of many discussions in Washington over recent months. They refer to services billed when a patient uses out-of-network providers in the following scenarios:

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2 min read

Automated Processes Transform Healthcare Billing

By Audrey Cooper on May 6, 2019 - 10:00 AM

Have you been operating with an understaffed department? Are your 60-120-day buckets getting larger and larger? Do you have way too many manual processes? Were you nodding at any of these questions as you were reading them?  Adding more staff and manual processes are what I characterize as "band-aid" fixes -- great for clean-up projects, but not ideal as permanent solutions to a problem that will continue to rear its ugly head. 

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3 min read

3 Reasons Why Your Patient Notices Are Confusing

By Kaylee Gordon Riddle on April 11, 2019 - 3:06 PM

A patient notice is one of the most powerful communication tools in healthcare revenue. Without them, the patient wouldn't know how much to or when to pay. Unfortunately, 57% of patients are confused by their billing statements. The result of their confusion leads to payment delays and an increase patient call volume. 

Let's be real here.  Billing offices don't have time or the resources to manage more calls and they certainly don't want to wait longer to get paid. Emerald's research team decided to tackle the problem. We worked with industry experts to improve the patient statement. We compared multiple notice templates, analyzed patient calls and other concerns related to the statement.  When we finished our analysis, we narrowed our improvements to three main areas.  

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1 min read

Cause You Don’t Know What You Don’t Know: How to separate the payers from the non-payers

By Kaylee Gordon Riddle on April 9, 2019 - 4:25 PM

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2 min read

Gain by Giving up: What Outsourcing Can Give You for Free

By Kaylee Gordon Riddle on April 8, 2019 - 4:23 PM

We all love free things. But when we think of outsourcing, we typically think of letting go of a process or department; we don’t think of gaining anything. Fortunately, by outsourcing your medical billing and collections services with Emerald A/R Systems, your company can gain more than you ever thought, and for free! That’s right, Emerald A/R’s flat free pricing means all the company’s additional services are free. Let’s look at just a few freebies you can get when you outsource your billing and collections.

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3 min read

How to Increase Employee Value and its Benefits

By Kaylee Gordon Riddle on April 3, 2019 - 4:22 PM

 

INCREASE EMPLOYEE VALUE

On average, the largest companies spend $13 million on training employees, according to a 2017 Training Magazine Report. By allowing an employee, who has mastered a unit, to teach that unit at the next training session, your company can save large amounts of money budgeted for training purposes. 

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3 min read

5 Processes to Boost your Healthcare Revenue

By Audrey Cooper on March 27, 2019 - 6:22 PM

There’s a goldmine hidden within your billing processes but finding and extracting the extra revenue on your own can take time and resources that few organizations have – unless they have the right partners.

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4 min read

Medicaid Enrollment- How to Enroll Your Patients

By Emerald on March 20, 2019 - 3:34 PM

Each year hospitals and health clinics lose billions of Medicaid dollars from:

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