In a hospital medical office, it is very crucial to always be looking for a more efficient means of operating. Whether you’re trying to simplify processes currently in place or free up time for your staff to focus on more patient-focused tasks, increased productivity is an objective every successful hospital invests much time and resources to achieve.
Key components to success
Hospital medical billing is a key component to both profitability and overall prosperity. The primitive times of complicated medical billing statements that may as well be written in hieroglyphics should be a thing of the past. Patients should be able to easily decipher what services they are being charged for and the medical fees associated as well as having viable options to access and pay these balances.
Key components to success:
An aspect that is often overlooked is the “user-friendliness” of the invoicing process for hospital medical billing. When there is a system in place that makes it difficult for patients to understand how they are being charged, what they are being charged for, and how to pay towards their balance, the system needs to be reevaluated.
Patients are able to very quickly understand what they are being charged for with an itemized list clearly outlining what is owed. By laying out the necessary details in the statement, the patient is able to better identify issues that need to be addressed before their balance can go unaccounted for and turn into a bad debt recovery issue. Along with a clearer hospital medical billing statement, Emerald also assists the patient in the process by offering a variety of options to view and pay their bill.
A study of nearly 35,000 online reviews of medical billing office’s nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill.
As an extension of your hospital, we equip you with customer service staff. This customer service call center is staffed with highly trained agents who act as the voice of your medical billing and service collections department.
The statistics have shown that hospitals without dialing technology and the ability to utilize voice messaging for unpaid medical billing suffer in their collections efforts dramatically. Although, technology alone does not fully address the scheduling and enforcement rules for account eligibility. Emerald understands this and identifies when to call the appropriate accounts at the defined times.