In 2007, Emerald was founded with a mission to partner with healthcare providers and simplify the patient billing process. The founders were aware of the major shifts occurring in the medical industry and knew that corresponding innovations would be critical within the billing sector. With continued innovation in mind, Emerald AR Systems was born.
What we do and why we do it
Emerald is committed to developing solutions that ease the costs and burden of billing patients.
Our solutions address needs associated with patient communication, customer service, payment processing and posting, and automated screening for charity and missed insurance eligibility. Designed for easy implementation and zero capital expense for huge infrastructure gains, our solutions have allowed our clients to release themselves from the planning, development, and capital costs associated with improving their patient billing capabilities and processes, allowing their organization to achieve their goals quickly.Emerald resides in Central Phoenix. Emerald services clients nationwide and provides solutions that not only focus on improving the healthcare patient billing infrastructure but are centered on providing a consistent, professional and friendly patient experience.
Emerald’s customers are healthcare organizations looking to improve their patient billing processes but lack the technology infrastructure, automated processes, and resources to manage the increasing patient billing volumes and associated billing costs.
Our Commitment to You
Emerald understands that our actions directly affect your organization’s reputation. We are committed to providing your patients with superior service standards.
We will hire professional agents that will be courteous to your patients and will provide clear and accurate information about their account.
We will continually train our agents with fundamental principles and techniques required to deliver excellent service.
We will work with your patients to identify ways to repay their balance based on their individual circumstances.
We will provide letters to your patients that are clear, concise and offers multiple ways to pay or contact a service representative.
We will provide your patients with a secure pay portal that will allow them to view their current patient balance and pay history.
We continually invest in our people and tools to deliver high service standards to your patients.