Modern Patient Statements--without the jargon.
Emerald’s letter service is designed to strike a perfect balance between consideration of the patient and payment compliance. The content is clear, concise, and painstakingly checked for accuracy – while being respectful of the patient’s situation at the same time. Our letters avoid hard to understand jargon and are instead written in plain and simple language to increase patient understanding. As a result, patients can quickly determine the reason they have been sent the statement and how the issue can be resolved.
By providing clear directions on how to pay their bill online, in the mail, or via the phone, the likelihood of immediate payment is greatly increased. In keeping with our patient-friendly approach, the first letter establishes contact with the patient and invites the individual to solve the delinquency in an amicable fashion. Our more than a decade of experience has taught us that simplicity yields the best results. Thus patient statements contain just the right amount of detail necessary to communicate the message.