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Patient Statements

Communicate clear payment

expectations that encourage prompt payment 

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Modern Patient Statements--without the jargon.

Emerald’s letter service is designed to strike a perfect balance between consideration of the patient and payment compliance. The content is clear, concise, and painstakingly checked for accuracy – while being respectful of the patient’s situation at the same time. Our letters avoid hard to understand jargon and are instead written in plain and simple language to increase patient understanding. As a result, patients can quickly determine the reason they have been sent the statement and how the issue can be resolved.

By providing clear directions on how to pay their bill online, in the mail, or via the phone, the likelihood of immediate payment is greatly increased. In keeping with our patient-friendly approach, the first letter establishes contact with the patient and invites the individual to solve the delinquency in an amicable fashion. Our more than a decade of experience has taught us that simplicity yields the best results. Thus patient statements contain just the right amount of detail necessary to communicate the message.

Mobile Friendly

We make paying your bills simple and accessible to all of your patients. 


Attorney reviewed and compliant with all federal and state regulations. 

Patient Friendly

We make it easy for your patients to understand their bill.


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Statements are easy to understand and written in clear language that reduces confusing healthcare jargon.  Patients can quickly determine the reason for the statement and how it can be resolved. Our patient statements are concise and contain just the right amount of detail necessary to communicate the message

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I have personally dealt with Emerald AR Systems for 3 years now. They not only provide a great service for healthcare organizations, they do it with the highest level of integrity and attention to detail. I would recommend their services to anyone looking to lower their overhead costs and increase their patient collections.
Tom D
I have been a client of Emerald AR System's for about 4 years now. I have worked closely with Angelina, and I value her attentiveness to our accounts. She works seamlessly with our billing company. We have always been confident with Emerald handling our accounts.
Victoria V
Emerald AR Systems is the best collection agency out there. The communication between them and our office is superb. In the medical billing world, collections can be a "touchy" subject, Emerald handles all of our accounts in a very professional manner. Their collection rate is also stellar.
Terri K
Their staff is very engaged and prompt to respond to issues encountered. They have professional and friendly staff members.
Pat H
It is not an easy task for a collection agency these days- trying to collect patient money owed while providing customer service with excellent results. Emerald has been able to do this. Best of all I do not receive any complaints from patients! Most Collection Agencies are thought of as unfeeling and rude while Emerald has shown respect and kept the integrity I look for in any business I deal with. I have been with them for 10 years and have never been disappointed. Jonathan Witt is a pleasure to deal with delivering personal service.
Sheri C

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