--- title: Medical Billing Services and Bad Debt - Blog - Emerald AR | Community health description: Community health | Our blog keeps you up-to-date and informed regarding all things medical billing services and bad debt management. With healthcare being such a dynamic industry, it's great to keep your options available to all full service opportunities for your patients. --- - [Billing Dispute](https://share.hsforms.com/19JMxXfLJQVmZAu_Z6lfvFQ2vj2o?__hstc=33507169.a4ef11b15f1fbdf0c689f7913c4e0aa7.1565064394586.1565283894559.1565291729783.11&__hssc=33507169.2.1565291729783&__hsfp=4249850865) - [Pay Your Bill](https://www.youraccountcenter.com/) - [Careers](https://www.emeraldar.com/careers/) [![](https://www.emeraldar.com/hubfs/logobig.png) ![](https://www.emeraldar.com/hubfs/logosmall-1.png) ![](https://www.emeraldar.com/hubfs/logobig.png)](https://emeraldar.com) [Client Portal](https://clientportal.emeraldar.com/) - [Home](https://www.emeraldar.com) - Products - [Medicaid Eligibility](https://www.emeraldar.com/eligibility) - Services - [Patient Statements](https://www.emeraldar.com/statements) - [Early Stage Patient Billing](https://www.emeraldar.com/earlystagebilling) - [Late Stage Billing](https://www.emeraldar.com/latestagepatientbilling) - [Blog](https://www.emeraldar.com/blog) - Resources - [Anesthesiology Patient Billing](https://www.emeraldar.com/anesthesiology-patient-billing) - [Radiology Patient Billing](https://www.emeraldar.com/radiology-patient-billing-services/) - [Medicaid Eligibility](https://www.emeraldar.com/medicaid-eligibility) - [Hospital Patient Billing](https://www.emeraldar.com/hospital-patient-billing-services/) - [Contact Us](https://www.emeraldar.com/contact) ## Self-Pay Revenue Management ###### 2 min read ## [Improving the Healthcare Economy with Better Communication](https://www.emeraldar.com/blog/improving-the-healthcare-economy-with-better-communication) By [Audrey Cooper](https://www.emeraldar.com/blog/author/audrey-cooper) on March 3, 2020 - 3:14 PM [![](https://www.emeraldar.com/hubfs/New%20Blog%20Post%20(5).png)](https://www.emeraldar.com/blog/improving-the-healthcare-economy-with-better-communication) Health plays an important economic role in modern society. Despite widespread access to technological and human resources, the US economy faces significant problems with bankruptcies rising from healthcare debt, healthcare costs and uncompensated care. Topics: [Community health](https://www.emeraldar.com/blog/topic/community-health) [Health Centers](https://www.emeraldar.com/blog/topic/health-centers) [communication](https://www.emeraldar.com/blog/topic/communication) [multi-lingual patient](https://www.emeraldar.com/blog/topic/multi-lingual-patient) [Patient Friendly](https://www.emeraldar.com/blog/topic/patient-friendly) [problem solving](https://www.emeraldar.com/blog/topic/problem-solving) [patientbilling](https://www.emeraldar.com/blog/topic/patientbilling) [notices](https://www.emeraldar.com/blog/topic/notices) [Continue Reading](https://www.emeraldar.com/blog/improving-the-healthcare-economy-with-better-communication) ###### 2 min read ## [Community Health Center Grant Resources](https://www.emeraldar.com/blog/community-health-center-grant-resources) By [Emerald](https://www.emeraldar.com/blog/author/emerald) on November 21, 2019 - 8:00 AM [![](https://www.emeraldar.com/hubfs/community_health_grant_resource.png)](https://www.emeraldar.com/blog/community-health-center-grant-resources) Topics: [Health Care Growth](https://www.emeraldar.com/blog/topic/health-care-growth) [Affordable Medical Service](https://www.emeraldar.com/blog/topic/affordable-medical-service) [Community health](https://www.emeraldar.com/blog/topic/community-health) [Health Centers](https://www.emeraldar.com/blog/topic/health-centers) [Community Health Centers](https://www.emeraldar.com/blog/topic/community-health-centers) [FQHC](https://www.emeraldar.com/blog/topic/fqhc) [FQHC funding](https://www.emeraldar.com/blog/topic/fqhc-funding) [problem solving](https://www.emeraldar.com/blog/topic/problem-solving) [medicaidbilling](https://www.emeraldar.com/blog/topic/medicaidbilling) [outsourcing](https://www.emeraldar.com/blog/topic/outsourcing) [Continue Reading](https://www.emeraldar.com/blog/community-health-center-grant-resources) ###### 2 min read ## [Medicaid Retroactive Eligibility Waivers](https://www.emeraldar.com/blog/medicaid-retroactive-eligibility-waivers-2019) By [Emerald](https://www.emeraldar.com/blog/author/emerald) on November 4, 2019 - 3:24 PM Health insurance is a complex subject, especially when it has a retroactive period attached to it. So what exactly is Medicaid retroactive eligibility, and how does it change? Is there anyone who is automatically eligible for this retroactive coverage? We'll answer these questions, and more, below. Topics: [Medicaid](https://www.emeraldar.com/blog/topic/medicaid) [Medical Billing Manager](https://www.emeraldar.com/blog/topic/medical-billing-manager) [Community health](https://www.emeraldar.com/blog/topic/community-health) [Health Centers](https://www.emeraldar.com/blog/topic/health-centers) [Revenue](https://www.emeraldar.com/blog/topic/revenue) [FQHC billing](https://www.emeraldar.com/blog/topic/fqhc-billing) [medical billing process](https://www.emeraldar.com/blog/topic/medical-billing-process) [medical billing](https://www.emeraldar.com/blog/topic/medical-billing) [Continue Reading](https://www.emeraldar.com/blog/medicaid-retroactive-eligibility-waivers-2019) ###### 2 min read ## [3 Resilient Revenue Cycle Processes](https://www.emeraldar.com/blog/3-resilient-revenue-cycle-processes) By [Audrey Cooper](https://www.emeraldar.com/blog/author/audrey-cooper) on September 18, 2019 - 1:03 PM [![](https://www.emeraldar.com/hubfs/Bodybuilder.jpg)](https://www.emeraldar.com/blog/3-resilient-revenue-cycle-processes) Keeping track of employees is not an easy task. Management often spends a lot of time focusing on what employees are doing, where the "wasted" time is spent, and how to do things faster - making their company lean, mean, and ready for action. No management team sets out to micromanage their employees, but rather to understand where time is spent in order to improve efficiency, productivity, and communication. Emerald has developed a number of processes that are designed to do just that. These three processes have had significant impacts on our organization.  Topics: [Community health](https://www.emeraldar.com/blog/topic/community-health) [Health Centers](https://www.emeraldar.com/blog/topic/health-centers) [Revenue](https://www.emeraldar.com/blog/topic/revenue) [problem solving](https://www.emeraldar.com/blog/topic/problem-solving) [customer service](https://www.emeraldar.com/blog/topic/customer-service) [debt collections](https://www.emeraldar.com/blog/topic/debt-collections) [healthcare collections](https://www.emeraldar.com/blog/topic/healthcare-collections) [Continue Reading](https://www.emeraldar.com/blog/3-resilient-revenue-cycle-processes) ###### 2 min read ## [Community Health-- Guide to Reputation Management](https://www.emeraldar.com/blog/community-health-guide-to-reputation-management) By [Emerald](https://www.emeraldar.com/blog/author/emerald) on August 26, 2019 - 12:34 PM [![](https://www.emeraldar.com/hubfs/pic-1.png)](https://www.emeraldar.com/blog/community-health-guide-to-reputation-management) Increasingly, people are turning to the internet and social media to find healthcare professionals when they need them. The visibility that sharing online has brought about makes maintaining a good reputation more difficult to attain and maintain. The medical industry has become more competitive, and reputation management is no longer optional for anyone in the industry. Topics: [Community health](https://www.emeraldar.com/blog/topic/community-health) [Community Health Centers](https://www.emeraldar.com/blog/topic/community-health-centers) [patient communication](https://www.emeraldar.com/blog/topic/patient-communication) [Patient Friendly](https://www.emeraldar.com/blog/topic/patient-friendly) [problem solving](https://www.emeraldar.com/blog/topic/problem-solving) [scheduling](https://www.emeraldar.com/blog/topic/scheduling) [Continue Reading](https://www.emeraldar.com/blog/community-health-guide-to-reputation-management) ###### 3 min read ## [3 Reasons Your Patient Notices Are Confusing](https://www.emeraldar.com/blog/3-reasons-why-your-patient-notices-are-confusing-1) By [Kaylee Gordon Riddle](https://www.emeraldar.com/blog/author/kaylee-gordon-riddle) on April 11, 2019 - 3:06 PM [![](https://www.emeraldar.com/hubfs/iStock_000025568323_Medium-1.jpg)](https://www.emeraldar.com/blog/3-reasons-why-your-patient-notices-are-confusing-1) A patient notice is one of the most powerful communication tools in healthcare revenue. Without them, the patient wouldn't know how much to or when to pay. Unfortunately, 57% of patients are confused by their billing statements. The result of their confusion leads to payment delays and an increase patient call volume.  Let's be real here.  Billing offices don't have time or the resources to manage more calls and they certainly don't want to wait longer to get paid. Emerald's research team decided to tackle the problem. We worked with industry experts to improve the patient statement. We compared multiple notice templates, analyzed patient calls and other concerns related to the statement.  When we finished our analysis, we narrowed our improvements to three main areas.   Topics: [Community health](https://www.emeraldar.com/blog/topic/community-health) [Health Centers](https://www.emeraldar.com/blog/topic/health-centers) [Community Health Centers](https://www.emeraldar.com/blog/topic/community-health-centers) [Revenue](https://www.emeraldar.com/blog/topic/revenue) [medical billing](https://www.emeraldar.com/blog/topic/medical-billing) [Tools](https://www.emeraldar.com/blog/topic/tools) [money](https://www.emeraldar.com/blog/topic/money) [medicaidbilling](https://www.emeraldar.com/blog/topic/medicaidbilling) [customer service](https://www.emeraldar.com/blog/topic/customer-service) [outsourcing](https://www.emeraldar.com/blog/topic/outsourcing) [patientbilling](https://www.emeraldar.com/blog/topic/patientbilling) [notices](https://www.emeraldar.com/blog/topic/notices) [Continue Reading](https://www.emeraldar.com/blog/3-reasons-why-your-patient-notices-are-confusing-1) ###### 3 min read ## [The Number One Complaint in Community Health - Customer Service](https://www.emeraldar.com/blog/the-number-one-complaint-in-community-health-customer-service) By [Emerald](https://www.emeraldar.com/blog/author/emerald) on February 21, 2019 - 12:12 PM [![](https://www.emeraldar.com/hubfs/customerreviews_FQHC.jpg)](https://www.emeraldar.com/blog/the-number-one-complaint-in-community-health-customer-service) A study of nearly 35,000 online reviews of medical billing office’s nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. Topics: [Community health](https://www.emeraldar.com/blog/topic/community-health) [FQHC](https://www.emeraldar.com/blog/topic/fqhc) [Revenue](https://www.emeraldar.com/blog/topic/revenue) [communication](https://www.emeraldar.com/blog/topic/communication) [patient communication](https://www.emeraldar.com/blog/topic/patient-communication) [customer service](https://www.emeraldar.com/blog/topic/customer-service) [Continue Reading](https://www.emeraldar.com/blog/the-number-one-complaint-in-community-health-customer-service) ###### 1 min read ## [FQHC Expansion Opportunities](https://www.emeraldar.com/blog/fqhc-expansion-opportunities/) By [Acooper32](https://www.emeraldar.com/blog/author/acooper32) on November 5, 2018 - 8:45 PM [![](https://www.emeraldar.com/hubfs/Emerald_AR_December2018%20Theme/images/slider.jpg)](https://www.emeraldar.com/blog/fqhc-expansion-opportunities/) The most productive communities are communities with healthy individuals. Community Health has become the nations healthcare provider for poverty level patients. The affordable services allow individuals in our communities to get treatment without debt. Community Health centers also provide Topics: [Health Care Growth](https://www.emeraldar.com/blog/topic/health-care-growth) [Medicaid](https://www.emeraldar.com/blog/topic/medicaid) [Medical Billing Manager](https://www.emeraldar.com/blog/topic/medical-billing-manager) [Affordable Medical Service](https://www.emeraldar.com/blog/topic/affordable-medical-service) [Billing Mamager](https://www.emeraldar.com/blog/topic/billing-mamager) [Community health](https://www.emeraldar.com/blog/topic/community-health) [Health Centers](https://www.emeraldar.com/blog/topic/health-centers) [Continue Reading](https://www.emeraldar.com/blog/fqhc-expansion-opportunities/) ## [Form 990](https://www.emeraldar.com/blog/form-990/) By [Acooper32](https://www.emeraldar.com/blog/author/acooper32) on November 5, 2018 - 8:14 PM [![](https://www.emeraldar.com/hubfs/Emerald_AR_December2018%20Theme/images/prop.jpg)](https://www.emeraldar.com/blog/form-990/) # What Federally Qualified Health Centers Need to Know About Form 990 The time for your Federally Qualified Community Health Center \[FQHC\] to complete form 990 is approaching soon. There aren’t a lot of changes this year so we’ve created Topics: [Community health](https://www.emeraldar.com/blog/topic/community-health) [Community Health Centers](https://www.emeraldar.com/blog/topic/community-health-centers) [Form990](https://www.emeraldar.com/blog/topic/form990) [FQHC](https://www.emeraldar.com/blog/topic/fqhc) [Revenue](https://www.emeraldar.com/blog/topic/revenue) [Donors](https://www.emeraldar.com/blog/topic/donors) [Tax Exempt](https://www.emeraldar.com/blog/topic/tax-exempt) [Continue Reading](https://www.emeraldar.com/blog/form-990/) ###### 3 min read ## [How the billing experience can tarnish a physician’s reputation](https://www.emeraldar.com/blog/how-the-billing-experience-can-tarnish-a-physicians-reputation/) By [Acooper32](https://www.emeraldar.com/blog/author/acooper32) on October 25, 2018 - 5:08 AM [![](https://www.emeraldar.com/hubfs/Emerald_AR_December2018%20Theme/images/customerreviews_FQHC-e1540446371827.jpg)](https://www.emeraldar.com/blog/how-the-billing-experience-can-tarnish-a-physicians-reputation/) # How the billing experience can tarnish a physician’s reputation Recently, a friend asked me for help. Her husband was involved in an accident and the mounting medical bill management had become overwhelming. She explained that she had tried to Topics: [Community health](https://www.emeraldar.com/blog/topic/community-health) [FQHC](https://www.emeraldar.com/blog/topic/fqhc) [communication](https://www.emeraldar.com/blog/topic/communication) [HRSA](https://www.emeraldar.com/blog/topic/hrsa) [data intelligence](https://www.emeraldar.com/blog/topic/data-intelligence) [multi-lingual patient](https://www.emeraldar.com/blog/topic/multi-lingual-patient) [patient communication](https://www.emeraldar.com/blog/topic/patient-communication) [Patient Friendly](https://www.emeraldar.com/blog/topic/patient-friendly) [patient text message](https://www.emeraldar.com/blog/topic/patient-text-message) [voice response system](https://www.emeraldar.com/blog/topic/voice-response-system) [voiceresponse](https://www.emeraldar.com/blog/topic/voiceresponse) [Continue Reading](https://www.emeraldar.com/blog/how-the-billing-experience-can-tarnish-a-physicians-reputation/) [All posts](https://www.emeraldar.com/blog/all) ### Featured ### Sign up for updates - [Contact Us](https://www.emeraldar.com/contact-us/) - [Patient Payment Site](https://youraccountcenter.com) - [Client Portal](https://clientportal.emeraldar.com) ###### Contact Us 866-299-8383 [info@emeraldar.com](mailto:info@emeraldar.com) Phoenix, AZ 85012 ©2019 Company Inc. 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