Self-Pay Revenue Management

2 min read

How to create effective patient statements

By Emerald on January 27, 2020 - 2:18 PM

Let's be honest, patient statements can be confusing. There's often so much jargon on them that patients don't know when to pay their bill, let alone how to pay it. So, what can you do to simplify statements, and is it even possible to make things easier? We think so. Here's an overview of what's going wrong with patient statements and how to fix them.

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2 min read

Your patient statements may be delaying patient payment

By Emerald on August 26, 2019 - 3:01 PM

Paying for medical bills is a straightforward process, right? Although that may be the case when you're a seasoned member of the industry, it isn't an experience that translates to the rest of America. Just 60% of people feel comfortable paying their medical bills. Although the way patients pay their bills has evolved, it hasn't made life any easier for them. In a recent study that examined the consumer payment experience, surprising findings were made. By learning more about them, you can see how Emerald AR Systems could enhance patient communication for you.

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2 min read

Community Health-- Guide to Reputation Management

By Emerald on August 26, 2019 - 12:34 PM

Increasingly, people are turning to the internet and social media to find healthcare professionals when they need them. The visibility that sharing online has brought about makes maintaining a good reputation more difficult to attain and maintain. The medical industry has become more competitive, and reputation management is no longer optional for anyone in the industry.

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2 min read

How to Collect  Patient Balances in your Medical Billing Department

By Emerald on August 9, 2019 - 7:42 PM

Debt collection is notoriously challenging, especially in the healthcare sector. There are ways to discourage late payments and improve payment rates, with practice, courage, and clear communication necessary to understand the issue and reduce associated problems.

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2 min read

Working to Stop Surprise Billing

By Emerald on August 8, 2019 - 8:00 AM

Surprise medical bills are big business. A recent survey suggests 57% of Americans have received a medical bill they expected their insurance to cover.

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Washington Working with Healthcare to Eliminate Surprise Medical Billing

By Emerald on August 2, 2019 - 3:10 PM

Surprise medical bills have been the focus of many discussions in Washington over recent months. They refer to services billed when a patient uses out-of-network providers in the following scenarios:

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3 min read

How to Increase Employee Value and its Benefits

By Kaylee Gordon Riddle on April 3, 2019 - 4:22 PM

 

INCREASE EMPLOYEE VALUE

On average, the largest companies spend $13 million on training employees, according to a 2017 Training Magazine Report. By allowing an employee, who has mastered a unit, to teach that unit at the next training session, your company can save large amounts of money budgeted for training purposes. 

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3 min read

The Number One Complaint in Community Health - Customer Service

By Emerald on February 21, 2019 - 12:12 PM

A study of nearly 35,000 online reviews of medical billing office’s nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill.

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2 min read

Why Medicaid’s Not Paying your Health Center

By Kaylee Gordon Riddle on February 21, 2019 - 11:45 AM

There are so many ways that a Medicaid claim can slip through the cracks of everyday hustle and bustle of a fast-paced clinic. Every year each health center misses millions of dollars in Medicaid payments. In fact, Emerald AR Systems has located over $2 million dollars of missed Medicaid for just 1 rural health center! Imagine what you could do with an extra $2 million dollars? There are so many reasons that these payments are missed and not paid by Medicaid.

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3 min read

How the billing experience can tarnish a physician’s reputation

By Acooper32 on October 25, 2018 - 5:08 AM

How the billing experience can tarnish a physician’s reputation

Recently, a friend asked me for help. Her husband was involved in an accident and the mounting medical bill management had become overwhelming. She explained that she had tried to

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