Category Archives: Patient-communication

A study of nearly 35,000 online reviews of medical billing office’s nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill.

There are so many ways that a Medicaid claim can slip through the cracks of everyday hustle and bustle of a fast-paced clinic. Every year each health center misses millions of dollars in Medicaid payments. In fact, Emerald AR Systems has located over $2 million dollars of missed Medicaid for just 1 rural health center! Imagine what you could do with an extra $2 million dollars? There are so many reasons that these payments are missed and not paid by Medicaid.

How the billing experience can tarnish a physician’s reputation Recently, a friend asked me for help. Her husband was involved in an accident and the mounting medical bill management had become overwhelming. She explained that she had tried to