Healthcare Bad Debt

We're not a run-of-the-mill debt collection service



Medical Collection Agency

built for front and back office patient collections 

Hiring a run-of-the-mill debt collection service can create a variety of problems for medical organizations. Outdated and inefficient approaches create more work for you and frustration for your patients. Also, it is imperative to interact with medical patients in a compassionate way. A debt collection agency’s failure to do so quickly reflects poorly on your organization and can permanently tarnish your reputation. For these reasons, we have painstakingly designed and implemented an account recovery service that utilizes analytics to achieve maximum recovery rates while keeping your billing costs down. We achieve this all while maintaining transparency to patients about their accounts and treating them with complete respect.

Your patients will appreciate the payment arrangements and pre-determined settlement arrangements we offer. These options are designed to allow patients to pay their debts in a realistic way while allowing you to settle your accounts as quickly as possible. All of our representatives are HIPAA-certified, so both you and your patients can be confident in the knowledge their confidential medical data is safe. Our unique approach and more than a decade of experience have proven revolutionary and extremely valuable in the field. Emerald has become a valued partner for numerous healthcare providers.

Client Services

Our Client Service Staff works with you throughout your implementation. Clients are continually kept up to date on the state of their patient accounts and meet clients periodically to ensure service satisfaction.

Technical Support

Emerald employs a dedicated team of technical experts. Our highly trained technical team quickly addresses any issues that could potentially cause interruptions to service. 


Based on the successful completion of our SSAE-16 audit, Emerald assembled a policy and procedure team to ensure maximum compliance to all applicable requirements. 


One-Stop-Shop for all service details

Rather than a time-consuming back and forth, you’ll be able to update accounts, quickly check their statuses and communicate with Emerald – a “one-stop shop” for all service details.

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Another Collection Opportunity

Our  payment portal provides an additional recovery channel for your unpaid patient balances. It's safe, secure and accessible 24/7

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Service Pricing

Need a quote for bad debt recovery services? Select get a quote and complete the form to receive a quote within 48 hours. 


Their staff is very engaged and prompt to respond to issues encountered. They have professional and friendly staff members.
Pam H
My experience working with Emerald AR Systems has been elite. We have worked together for seven years and Emerald has collected on much more revenue than any other collection agency used by our group in the past, collectively!
Wendy K
Emerald AR Systems is the best collection agency out there. The communication between them and our office is superb. In the medical billing world, collections can be a "touchy" subject, Emerald handles all of our accounts in a very professional manner. Their collection rate is also stellar.
Terri K
This company has some really great staff! always super helpful and patient! this company always goes above and beyond to help clients!
Michele B
I have personally dealt with Emerald AR Systems for 3 years now. They not only provide a great service for healthcare organizations, they do it with the highest level of integrity and attention to detail. I would recommend their services to anyone looking to lower their overhead costs, and increase their patient collections.
Tom D