Medical Call Center Agents
Emerald’s recovery calls are the core function in our recovery process. Calls are placed both by Emerald representatives and through our proprietary automated dialer. To ensure compliance, all phone numbers are screened for TCPA eligibility prior to attempting any dialer calls.
Call scheduling and frequency are assigned based on our advanced analytics and is also designed to ensure the maximum return on investment. At Emerald, we understand that our actions directly affect your organization’s reputation. We feel that it is our duty to meet or exceed your customer service standards. We are committed to the constant improvement and development of our training and evaluation programs with the chief goal of being excellent stewards of your reputation while maximizing your revenue. All calls are recorded and archived. This allows you to be completely confident that we are representing your company in a professional manner and maintaining goodwill with your patients.