Professional Recovery Calls

Be confident that you're being represented in a professional manner. 



Medical Call Center Agents

Emerald’s recovery calls are the core function in our recovery process. Calls are placed both by Emerald representatives and through our proprietary automated dialer. To ensure compliance, all phone numbers are screened for TCPA eligibility prior to attempting any dialer calls. 

Call scheduling and frequency are assigned based on our advanced analytics and is also designed to ensure the maximum return on investment. At Emerald, we understand that our actions directly affect your organization’s reputation. We feel that it is our duty to meet or exceed your customer service standards. We are committed to the constant improvement and development of our training and evaluation programs with the chief goal of being excellent stewards of your reputation while maximizing your revenue. All calls are recorded and archived. This allows you to be completely confident that we are representing your company in a professional manner and maintaining goodwill with your patients. 

Excellent Skills

Exclusively employ representatives with excellent communications skills

Development Training 

Continual training on the most effective collection techniques

Bilingual Agents

Employ several bilingual representatives (English/Spanish)


Quality Calls

Emerald gives our agents visibility into their performance so that they know what can be improved.  Our Key Performance Gamification system awards agents for their performance giving them more job satisfaction.  

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Payment Portal

Agents can take payments over the phone using our proprietary payment technology or they can pay their bill online to pay via credit card, debit card or electronic check. Ask about getting a white-labeled payment portal for your billing office. 

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I have personally dealt with Emerald AR Systems for 3 years now. They not only provide a great service for healthcare organizations, they do it with the highest level of integrity and attention to detail. I would recommend their services to anyone looking to lower their overhead costs and increase their patient collections.
Tom D
I have been a client of Emerald AR System's for about 4 years now. I have worked closely with Angelina, and I value her attentiveness to our accounts. She works seamlessly with our billing company. We have always been confident with Emerald handling our accounts.
Victoria V
Emerald AR Systems is the best collection agency out there. The communication between them and our office is superb. In the medical billing world, collections can be a "touchy" subject, Emerald handles all of our accounts in a very professional manner. Their collection rate is also stellar.
Terri K
Their staff is very engaged and prompt to respond to issues encountered. They have professional and friendly staff members.
Pam H
My experience working with Emerald AR Systems has been elite. We have worked together for seven years and Emerald has collected on much more revenue than any other collection agency used by our group in the past, collectively!
Wendy K