Our patient billing services are designed for easy implementation and zero capital expense for huge infrastructure gains. We allow our clients to release themselves from the planning, development, and capital costs associated with improving their patient billing capabilities and processes.
Patient Payment Suite
Emerald improves your ability to collect patient payments while increasing patient satisfaction by providing multiple payment channels to pay at their convenience.
Online bill payment 24/7 via credit card or electronic check.
Interactive service allowing patients to make payments anytime over the phone
Processing, depositing and posting of patient payments received via mail.
Using our statement service means you are no longer bound to the limitations of your billing software. Intelligent scheduling reduces postage costs while increasing patient satisfaction.
57% of Patients are confused by their Medical Bills
Our statements are easy to understand and written in clear language that reduces confusing healthcare jargon. Patients can quickly determine the reason for the statement and how it can be resolved. Our patient statements are concise and contain just the right amount of detail necessary to communicate the message.
Customer Service Call Center
Our customer service staff operates as an extension of your business office. Highly trained agents take pride in being the voice of your facility and having a positive impact on the patients experience. Our US based service staff is capable of handling calls for both English and Spanish speaking patients and assist patients according to your billing policies.
When a bill goes unpaid, there is simply nothing as effective as calling a patient to remind them. When the volume of outstanding accounts grows, it can be a daunting task. With dialing technology, you can follow-up with payment reminders on all of your accounts without the manual effort and expense.
Emerald understands the time associated when corresponding with attorneys, estate trustees or following up on Medicaid eligibility. Emerald has added additional services that will alleviate some of these pains, add additional recovery and reduce your workload.
Deceased & Probate Processing
Emerald’s probate service allows healthcare organizations to proactively identify deceased accounts, find probated estates, and efficiently file claims.
Emerald’s bankruptcy service provides an electronic record of the bankrupcy details to ensure claims are filed accurately and timely.
Post Visit Medicaid Eligibility
Our Post Visit Medicaid Eligibility service increases revenue recovered from Medicaid while eliminating uncollectible balances assigned to patients. We identify those accounts that may be recovered through Medicaid and return the billing details for processing.
Check Out Our Service Packages!
A customizable solution that provides proven results for collecting patient balances. Emerald offers a variety of service packages that help lower the cost of business office operations while increasing revenue.