Self-Pay Revenue Management

3 min read

3 Reasons Your Patient Notices Are Confusing

By Kaylee Gordon Riddle on April 11, 2019 - 3:06 PM

A patient notice is one of the most powerful communication tools in healthcare revenue. Without them, the patient wouldn't know how much to or when to pay. Unfortunately, 57% of patients are confused by their billing statements. The result of their confusion leads to payment delays and an increase patient call volume. 

Let's be real here.  Billing offices don't have time or the resources to manage more calls and they certainly don't want to wait longer to get paid. Emerald's research team decided to tackle the problem. We worked with industry experts to improve the patient statement. We compared multiple notice templates, analyzed patient calls and other concerns related to the statement.  When we finished our analysis, we narrowed our improvements to three main areas.  

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2 min read

How does Registration Impact Revenue?

By Emerald on October 3, 2017 - 7:35 PM

By: Kaylee Gordon

Inaccurate account information will cause for inaccurate balances to be billed, infuriating patients and hindering the debt collection process; it throws reaching the maximum debt collected out the window. This can be quite the headache for

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3 min read

Give Patients the Opportunity to PAY for Their Care

By Emerald on April 14, 2017 - 8:30 AM

Two main factors have fueled FQHC health center growth. The first is the investment of federal grant funding to build and support health centers.

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1 min read

The American Healthcare Act and your FQHC

By Emerald on April 13, 2017 - 3:30 PM

Potential new legislation may promote a dramatically change.

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5 min read

Why and When a Medical Billing Office should start over

By Emerald on October 14, 2015 - 4:20 PM

How is your medical billing department doing? Most would say “okay”. But how can you be sure?

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4 min read

Outsourcing Self Pay Receivables

By Acooper32 on September 8, 2015 - 11:03 PM

Medical practices have struggled with the decision to outsource self-pay receivables for decades. A recent HFMA study discussed a myriad of choices available and each choice presented a compromise of one trade off or another.

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