The research firm, Gartner, discovered that over 25% of critical data in Fortune 1000 databases are inaccurate or incomplete. So, what are these hiccups in data entry and how can we prevent them? The following is a list of types of problems and how to stop them.
Transposed names and numbers often are the root of the cause. It is very easy to have “fat fingers” or not pay attention. To prevent transposed or wrong information from being entered in the system, it is best go back and review your work to make sure errors are not present.
Leaving information out.When a transcribe is working with the patient or guarantor, information can be misheard, then incorrectly entered into the system. This information is a vital part of the billing process and can be the difference between a payment and a denial. To solve this issue, we have two suggestions. First, have another member from your team re-verify the information entered in the system to ensure accuracy. Second, scan your data consistently throughout the aging process to ensure you haven't missed Medicaid or ancillary insurance coverage. New patient information may be the reason for the original denial. Now that you have new information, re-scan your self pay accounts. We've seen a significant amount of increased revenue from healthcare billing offices that use Claim Miner, a system that detects missed Medicaid.
Mixing up patients. Have you ever received your neighbor's ER bill? This can be embarrassing for the patient and their neighbor. Nobody wants to be asked daily about their health or have their dirty laundry out there for the world to see.
To resolve errors associated with mixing up patient data, require data entry resources responsible for patient entry records, check multiple sheets containing shared demographic data such as DOB, SSN and addresses. they should identify mismatched data and correct it before entry. This process will reduce data errors, increase revenue and increase claim processing time.
The bottom line is that patient registration and revenue are positively correlated. If you want to increase revenue, improve your patient registration process. Need Help? Chat with an expert here.
To learn more about detecting missed Medicaid,
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