In May of 2009, Consumer Reports conducted an investigation into health insurance coverage gaps. They discovered a problem of such enormous proportions that they called it “hazardous” in an article entitled

“This is the song that never ends.

Your collectables are rising,  insurer reimbursements are on the chopping block and ICD-10 is like a tsunami of revenue uncertainty. The last thing you can afford is languishing patient collectibles. So you launch your own collections calls or you hire a collection agency to collect the outstanding debt. STOP right there. Do you know the law regarding outgoing patient calls? Do you know exactly what methods your collection agency is going to employ on your behalf? If not, it could cost you thousands of dollars in fines.

You have done everything in your power to reduce expenses and increase revenue for your practice. You have sharpened your handling of claims; now you file every day and regularly appeal underpaid and rejected claims. Your staff has been