Emerald resides in the Central Arts Tower that lies in the Downtown Arts District of Central Phoenix. Emerald services clients nationwide and provides solutions that not only focus on improving the healthcare patient billing infrastructure but are centered on providing a consistent, professional and friendly patient experience.
Emerald’s customers are healthcare organizations looking to improve their patient billing processes but lack the technology infrastructure, automated processes, and resources to manage the increasing patient billing volumes and associated billing costs.
To Pioneer Intelligent solutions that will shape the standard of receivables management.
We will hire professional agents that will be courteous to your patients and will provide clear and accurate information about their account.
We will continually train our agents with fundamental principles and techniques required to deliver excellent service.
We will work with your patients to identify ways to repay their balance based on their individual circumstances.
We will provide letters to your patients that are clear, concise and offers multiple ways to pay or contact a service representative.
We will provide your patients with a secure pay portal that will allow them to view their current patient balance and pay history.
We continually invest in our people and tools to deliver high service standards to your patients.