--- title: Best Patient Payment Portal description: Patient FAQ for bad debt recovery services. --- - [Billing Dispute](https://share.hsforms.com/19JMxXfLJQVmZAu_Z6lfvFQ2vj2o?__hstc=33507169.a4ef11b15f1fbdf0c689f7913c4e0aa7.1565064394586.1565283894559.1565291729783.11&__hssc=33507169.2.1565291729783&__hsfp=4249850865) - [Pay Your Bill](https://www.youraccountcenter.com/) - [Careers](https://www.emeraldar.com/careers/) [![](https://www.emeraldar.com/hubfs/logobig.png) ![](https://www.emeraldar.com/hubfs/logosmall-1.png) ![](https://www.emeraldar.com/hubfs/logobig.png)](https://emeraldar.com) [Client Portal](https://clientportal.emeraldar.com/) - [Home](https://www.emeraldar.com) - Products - [Medicaid Eligibility](https://www.emeraldar.com/eligibility) - Services - [Patient Statements](https://www.emeraldar.com/statements) - [Early Stage Patient Billing](https://www.emeraldar.com/earlystagebilling) - [Late Stage Billing](https://www.emeraldar.com/latestagepatientbilling) - [Blog](https://www.emeraldar.com/blog) - Resources - [Anesthesiology Patient Billing](https://www.emeraldar.com/anesthesiology-patient-billing) - [Radiology Patient Billing](https://www.emeraldar.com/radiology-patient-billing-services/) - [Medicaid Eligibility](https://www.emeraldar.com/medicaid-eligibility) - [Hospital Patient Billing](https://www.emeraldar.com/hospital-patient-billing-services/) - [Contact Us](https://www.emeraldar.com/contact) # Patient FAQ #### We are a professional Collection Agency attempting to collect a debt. Any information obtained will be used for that purpose. ### Pay My Bill - Pay your bill online? To pay your bill online, go to our secure payment website: [https://www.youraccountcenter.com/](https://www.youraccountcenter.com/) - Access your account by using your,  **youraccountcenter ID number** found on your bill.   > #### We are a professional Collection Agency attempting to collect a debt. Any information obtained will be used for that purpose - Pay using our Interactive Voice Response System? To pay your bill using our secure interactive voice response \[IVR\] system, call 866-448-4152 and follow the instructions. - You will need your **youraccountcenter account ID number** from your statement to pay your bill.  - If you don't have your statement, call 866-448-4152 between 8:00 -4:30 PM MST to pay your bill over the phone with an agent.  - Pay by phone with agent? To pay by phone via an agent, call 866-448-4152 between 8:00-4:30 PM MST, Monday-Friday.  - Mail Correspondence? Want to send correspondence via mail?  PO Box 845066 Los Angeles, CA 90084 - Does Emerald AR offer payment options? Yes, we offer a variety of payment options to help ease your financial stress. To get more information, call us at 866-448-4152.   - What payment methods do you accept? Emerald accepts the following payment methods: - Visa, Mastercard, Discover, HSA and Check ### Dispute My Bill - State Laws We are required under state law to notify consumers of the following rights. This list does not contain a complete list of rights consumers have under state and federal law. **California:**  “The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you many not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov Telephone calls to or from our General Offices are randomly monitored by supervisory personnel for business reasons not directly related to your account.” - Want to Dispute your Bill? There are multiple ways to dispute your account with Emerald regarding medical billing problems.  A dispute can be submitted using the online form provided below or mailed to Emerald’s Lockbox. Sending a dispute through these communication channels will ensure the dispute is properly received and reviewed by a Dispute Processor. To help our dispute processing department, provide the following information within a dispute: - **Account Number** – Providing an account number will help us locate your account. You can use the following account numbers: - account number on your Credit Report - account number on your account statement - your  [youraccountcenter](https://www.youraccountcenter.com/) account number - account number provided by an Emerald Representative. - **Reason for Dispute**– Emerald accepts disputes that fall into one of these categories: - Debt doesn’t belong to you - Identity Theft - Fraudulent Account - Billing is Incorrect - Minor on Date of Service - Services were not provided - Duplicate Billing - **Your Contact Info- **To properly identify you and provide accurate information, please provide the below information. Please note, Emerald will provide a dispute response to the listed mailing address. -  Name \[First, Last\] - Your Email Address \[If using Online Form\] - Mailing Address - Date of Birth or Last 4 of your Social Security Number Last, if you have any supporting documentation or information that will help us validate your dispute, please attach it or list it in the message box within the form. --- **To dispute your account via mail, please mail a letter to:** Emerald AR Systems Attn: Dispute Department PO Box 843161 Los Angeles, CA 90084-3161 ### General Support - Did you file for bankruptcy? If you filed for bankruptcy, please complete the button below to complete the bankruptcy form. Once we receive your [information](https://share.hsforms.com/1j9MG4GtOQ7iorujeuGWYeA2vj2o), we will cease all further communication in relation to your bill.      - Did you receive a bill for a deceased patient? We're sorry for your loss. To help you resolve the bill, select here to provide deceased [documentation. ](https://share.hsforms.com/1j9MG4GtOQ7iorujeuGWYeA2vj2o)   - Are you being represented by an attorney? Are you being represented by an attorney? Select here to provide [documentation. ](https://share.hsforms.com/1j9MG4GtOQ7iorujeuGWYeA2vj2o)   - I want to resolve an account on my credit report Did you find an account on your credit report and want more information? If so, speak to an agent at-  866-299-8383 or pay your bill online, using our secure payment site:  [https://www.youraccountcenter.com/](https://www.youraccountcenter.com/) - [Contact Us](https://www.emeraldar.com/contact-us/) - [Patient Payment Site](https://youraccountcenter.com) - [Client Portal](https://clientportal.emeraldar.com) ###### Contact Us 866-299-8383 [info@emeraldar.com](mailto:info@emeraldar.com) Phoenix, AZ 85012 ©2019 Company Inc. All rights reserved. - [About Us](https://www.emeraldar.com/about-us/) - [Contact Us](https://www.emeraldar.com/contact-us/)