Let's be honest, patient statements can be confusing. There's often so much jargon on them that patients don't know when to pay their bill, let alone how to pay it. So, what can you do to simplify statements, and is it even possible to make things easier? We think so. Here's an overview of what's going wrong with patient statements and how to fix them.

Paying for medical bills is a straightforward process, right? Although that may be the case when you're a seasoned member of the industry, it isn't an experience that translates to the rest of America. Just 60% of people feel comfortable paying their medical bills. Although the way patients pay their bills has evolved, it hasn't made life any easier for them. In a recent study that examined the consumer payment experience, surprising findings were made. By learning more about them, you can see how Emerald AR Systems could enhance patient communication for you.

Everyone loves surprises, right? Not when they're surprise out-of-network bills, which are more common than we'd like to think.

Debt collection is notoriously challenging, especially in the healthcare sector. There are ways to discourage late payments and improve payment rates, with practice, courage, and clear communication necessary to understand the issue and reduce associated problems.

Surprise medical bills are big business. A recent survey suggests 57% of Americans have received a medical bill they expected their insurance to cover.

Surprise medical bills have been the focus of many discussions in Washington over recent months. They refer to services billed when a patient uses out-of-network providers in the following scenarios: