A study of nearly 35,000 online reviews of medical billing office’s nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill.
Cancer is ugly. The effort to get paid doesn’t have to be. The state of cancer care in America- 2015, American Society of Clinical Oncology Cancer facts and figures. American Cancer Society, www.cancer.org Forbes: http://www.forbes.com/sites/insidepatientfinance/2013/07/03/hospitals-and-debt-collectors-race-to-head-off-medical-bill-collection-laws-regs/ http://www.cancer.net/navigating-cancer-care/financial-considerations/understanding-costs-related-cancer-care