A study of nearly 35,000 online reviews of medical billing office’s nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill.
Medical practices have struggled with the decision to outsource self-pay receivables for decades. A recent HFMA study discussed a myriad of choices available and each choice presented a compromise of one trade off or another.
Cancer is ugly. The effort to get paid doesn’t have to be. The state of cancer care in America- 2015, American Society of Clinical Oncology Cancer facts and figures. American Cancer Society, www.cancer.org Forbes: http://www.forbes.com/sites/insidepatientfinance/2013/07/03/hospitals-and-debt-collectors-race-to-head-off-medical-bill-collection-laws-regs/ http://www.cancer.net/navigating-cancer-care/financial-considerations/understanding-costs-related-cancer-care