By: Kaylee Gordon Inaccurate account information will cause for inaccurate balances to be billed, infuriating patients and hindering the debt collection process; it throws reaching the maximum debt collected out the window. Here at Emerald AR, we have been
A study of nearly 35,000 online reviews of medical billing office’s nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill.
Medical practices have struggled with the decision to outsource self-pay receivables for decades. A recent HFMA study discussed a myriad of choices available and each choice presented a compromise of one trade off or another.